Help & FaQ

Find answers to commonly asked questions here.

Basic questions

Where can I speak to you about something?
There are various ways, Email us at sales@fragplus.com , in our discord, open a ticket, or tweet us.
Do you offer free DDoS Protection?
Yes. We do offer basic DDoS protection for all gameservers which can handle 99% of attacks. If you are someone who experience huge attacks we also provide advanced DDoS Protection starting just $5 per month.
Do you offer Custom Gameserver Hosting?
Yes. If your game is not supported by us we do offer to host them. Email us at sales@fragplus.com and we will get back to you.
Why Choose FragPlus?
Really? You still want answer for this question? Ok lets begin. Shall We? Our servers are premium build so you can expect 100% uptime. Our support staff is available 24/7. We drop free gifts to our customers every month. We can host tournaments for you. All customer get free pass to premium tournaments hosted by us and much more.
Do you provide trial and refund for your servers?
Yes we do provide trial ranging from 12 hour to 3 day depending on gameserver. If you are not happy with our service then we do provide 7 days refund :)
When will my subscription start?
Subscription start after your servers is successfully deployed.

Tournaments

What is Tournaments Management exactly?
We host & manage tournament for our clients right now which we will expand soon to third party in coming future. Right now if you want us to manage a tournament for you, Buy a server :)
Which games are supported?
Currently we are on Counter-Strike Global Offensive, Minecraft & SWAT4. More games support on the way. If you want any custom game support plz ping us at tnt@fragplus.com.
Are these tournament free to join?
Yes, Most of our tournaments are absolutely free to join. Though our clients tournament which is own by them can be paid or free. You may like to contact tournament owner for that. We also host some premium tournaments which are not free. We do it so to increase rewards or for raising fund for needy and charity.
What are the winning prize?
Head to 'Offers' page and scroll to 'Rewards' section

Coming Soon

Why there are Coming Soon pages?
As we are trying to expand our services to various fields we have added those pages to let you know we will serve them soon.
What is ETA for those?
ETA for those will vary depending on the product. Contact sales@fragplus.com to know more.

Billings and financial

What Payment methods are supported?
We support Paypal, Debit Card, Credit Card, NetBanking, Wire Transfer, UPI, PayTM, Various Wallets, and Easypaisa.
Can I pay using different methods?
Maybe. Contact billing@fragplus.com stating the method you wanna pay with.
Will I get full refund if I cancel before 7 days?
Yes, we will process full refund, Amount you will receive may vary depending on the payment provider which you choose.

Game Servers

How does game server hosting work?
We host your server on our dedicated servers in highly specialized data centers around the world 24 hours a day. We have a specifically built control panel for you to make changes and stop and start your server.
I found a cheaper host, why are you not as cheap as them?
In the hosting world, as in any industry, you get what you pay for. We know we are not the cheapest but we are certain we are the best at support and server quality. With us you might pay a little extra and get a much better quality product.
Can I migrate my server to a different location?
Yea, why not, You own it. Just open a ticket at support@fragplus.com and we will handle the rest.
How does game server hosting work?
We host your server on our dedicated servers in highly specialized data centers around the world 24 hours a day. We have a specifically built control panel for you to make changes and stop and start your server.
I found a cheaper host, why are you not as cheap as them?
In the hosting world, as in any industry, you get what you pay for. We know we are not the cheapest but we are certain we are the best at support and server quality. With us you might pay a little extra and get a much better quality product.
Can I migrate my server to a different location?
Yea, why not, You own it. Just open a ticket at support@fragplus.com and we will handle the rest.
What if i don't like my server, will you give me money back?
If for some reason you are not happy we will refund you without a fuss in the first 24 hours. But check out our reviews on trust pilot here and you will see that you are in safe hands with us.
My game is not listed here. What do I do?
Contact our support at support@fragplus.com and we might setup a custom hosting for your game.
Do you offer any Trial or Demo server to test ping?
We do have demo servers for games we support. Mail to support@fragplus.com to get a list of them. We also offer a 2 day trial for new customers. Mail us at sales@fragplus.com to avail a trial.

sales@fragplus.com

We are available 24/7 at your service. Response time may vary on holidays.

+1-(480) 923-5277

Available from monday to friday from 9am to 5pm IST.

fb.me/fragplus

Like and PM us. Available from monday to friday from 8am to 5pm.